TADHANA strives to ensure customer satisfaction with every purchase. However, to maintain the quality and integrity of our products and to provide fair and consistent service to all customers, we have implemented a strict "No Return, No Exchange" policy, effective immediately. Please carefully read and understand the following terms before making a purchase:
All sales are final: Once a purchase is made from TADHANA, it cannot be returned or exchanged for any reason except as outlined in point 2 below.
Exceptions to the policy: We will only accept returns or exchanges in the following circumstances:
a. Defective or damaged products: If you receive a defective or damaged item from TADHANA, please contact our customer service team within 2 days of receiving your order. We will provide instructions on how to return the item for a replacement or refund.
b. Incorrect items: In the rare event that you receive an incorrect item in your order from TADHANA, please contact us within 2 days of receiving your order. We will arrange for the correct item to be sent to you or provide a refund.
Conditions for returns or exchanges:
To be eligible for a return or exchange under the exceptions outlined in point 2, the following conditions must be met:
a. The item must be unused, unworn, and in its original condition with all tags attached. b. The item must be returned in its original packaging.
c. Proof of purchase from TADHANA must be provided.
d. The return or exchange request must be made within the specified time frame.
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Non-returnable and non-exchangeable items: Certain items are not eligible for return or exchange from TADHANA, including but not limited to: a. Items purchased during clearance or sale events. b. Customized or personalized items. c. Undergarments, swimwear, and intimate apparel for hygiene reasons. d. Items damaged due to misuse, neglect, or improper care.
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Refunds: If a refund is issued for a returned item from TADHANA, it will be processed using the original payment method within 3-5 days of receiving the returned item.
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Shipping costs: Customers are responsible for the shipping costs associated with returning items from TADHANA, except in cases of defective, damaged, or incorrect items.
By making a purchase from TADHANA, you acknowledge and agree to abide by the terms of this "No Return, No Exchange" policy. If you have any questions or concerns regarding this policy, please contact our customer service team for assistance.
TADHANA reserves the right to amend or update this policy at any time without prior notice.
